2015 was one of the toughest years for RWS since we officially opened in 2010. Our premium gaming business had been significantly affected by a global downturn in the VIP gaming business segment. This has resulted in a significant weaker than expected financial performance.
As we face the headwinds of slowing growth throughout Asia, it is important that we continue to maintain our “kampung spirit” – help each other and work together as a team. We will continue to market aggressively in our core overseas markets. Within RWS, we will embark on a continuous guest improvement programme through training and IT enhancements. We have been in business for coming to 6 years now. It is time for us to examine ourselves and see how we can continue to be relevant in our core commercial activities, and at the same time be the major tourism driver for Singapore. We have to re-invent, innovate and re-group as we move forward to grow our resort. I believe that if we can re-affirm and strengthen our strong “kampung spirit” culture, we will be able to overcome all the challenges that come our way.
Notwithstanding these challenges, we had a good FIVE years celebration last year and this milestone would not be possible without your hard work and dedication. RWS received its fifth consecutive ‘Best Integrated Resort’ award from TTG Travel Awards that honors the best of the best in the Asia-Pacific travel trade. This remarkable feat is a clear testament of our team member’s unwavering commitment to set a new benchmark in service excellence.
We also clinched four awards at Singapore Experience 2015, which is the highest award platform in Singapore’s tourism industry. Universal Studios Singapore for ‘Best Visitor Attraction Experience’, Forest for ‘Best Dining Experience Ocean Dreams won its second consecutive award for ‘Best Learning and Travel Experience’ and Universal Studios Singapore’s Halloween Horror Nights 4 bagged its first award for ‘Best Leisure Event of the Year’.
As the brand leader in integrated resort development, we stay committed towards raising the bar of excellence to deliver quality products and memorable experience to our guests. We unveiled Puss In Boots’ Giant Journey at USS and re-launched the much awaited Battlestar Galactica: Human vs. Cylon. We also successfully opened the 557-room Genting Jurong Hotel which sets to infuse new energy and vibrancy into the thriving business and lifestyle hub of the Jurong Lake district. Over at ACW, our new Wet Maze attraction has recently started to welcome guests.
Over the last few weeks, I have worked with all the Business Unit heads to re-organise our teams for service delivery and truly reflect our teamwork within our “kampung”. We have also revised our management approach to embrace a more empowered and inclusive philosophy. Training, grooming and mentoring our next few echelons of leadership will be a priority for 2016. In line with style, I would encourage all of you to adopt a more open and sharing team spirit.
Together as one “kampung”, we work together, play together and succeed together.
On this note, let me wish you a Happy New Year and a great 2016 ahead!
Thank you for your support.
TAN HEE TECK, CEO